Canine Collective LLC (trading as "OfferHound", "we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website and property report service.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Canine Collective LLC (trading as OfferHound) is the data controller for personal data collected through offerhound.co.uk. For questions about this policy, contact us at privacy@offerhound.co.uk.
2. What data we collect
When you purchase a report, we collect:
- Email address — to deliver your report
- Property URL — the Rightmove or Zoopla listing URL you provide
- Payment data — handled entirely by Stripe; we receive only a transaction reference. We never see or store your card details.
- IP address and basic usage data — collected automatically for security and fraud prevention
We do not collect your name, phone number, or physical address.
3. How we use your data
- Email address: To deliver your property report and, if you opt in, to send occasional product updates. You can unsubscribe at any time.
- Property URL: Used solely to generate your report. We do not retain the URL after report generation is complete.
- Usage data: To improve the service, diagnose technical issues, and prevent fraud.
We never sell your personal data to third parties. We never share your email address with estate agents, property portals, or any other commercial party.
4. Legal basis for processing
- Contract performance — processing your order and delivering your report
- Legitimate interests — fraud prevention, service improvement, security
- Consent — marketing emails (opt-in only)
5. Data retention
- Property URLs: deleted within 24 hours of report delivery
- Email addresses: retained for 24 months from last interaction, then deleted unless you have an active subscription or outstanding order
- Transaction records: retained for 7 years to comply with financial regulations
- Usage logs: retained for 90 days
6. Third-party processors
We use the following third-party services to operate OfferHound:
- Stripe — payment processing (Stripe Privacy Policy at stripe.com/gb/privacy)
- Railway.app — cloud hosting infrastructure
- Anthropic — AI processing for report generation (data subject to Anthropic's API privacy terms)
All processors are subject to data processing agreements and handle data only as instructed.
7. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to processing based on legitimate interests
- Withdraw consent for marketing at any time
- Lodge a complaint with the ICO (ico.org.uk)
To exercise any of these rights, email privacy@offerhound.co.uk. We will respond within 30 days.
8. Cookies
We use only essential functional cookies to operate the service (session management, fraud prevention). We do not use advertising, tracking, or analytics cookies without your consent.
9. Changes to this policy
We may update this policy from time to time. Material changes will be communicated by email to customers with active accounts. The "last updated" date at the top of this page reflects the most recent version.